Frequently Asked Questions (FAQs)
Orders & Shipping
How do I place an order?
Browse our collection, select items, and proceed to checkout. No account is required, but registering provides order tracking and exclusive offers.
What are the shipping options?
- Standard: Free for most regions (3-5 business days)
- Express: Available for select destinations (1-2 business days)
- International: Delivery times vary; customs fees may apply.
Can I track my order?
Yes, tracking details are emailed upon shipment. Log into your account for real-time updates.
Returns & Exchanges
What’s your return policy?
- Returns accepted within 14 days for unused items with original tags and packaging.
- Non-returnable items: Personalized products, fragrances without protective film, and beauty items (e.g., opened lipsticks).
How do I return an item?
- Use the prepaid return label included in your order.
- Drop off at a designated carrier location.
When will I receive my refund?
Refunds process within 14 days of return receipt, credited to the original payment method.
Payments & Accounts
What payment methods do you accept?
Visa, Mastercard, Amex, PayPal, and bank transfers (select regions).
Can I modify/cancel my order?
Contact us immediately—changes aren’t guaranteed once processing begins.
Products & Services
Are all products available online?
Some items may be exclusive to stores. Use the “Find in Store” feature or contact us for assistance.
Do you offer repairs?
Yes, for manufacturing defects within 2 years of purchase.